Yes
I built my own minimal version of Zendesk and was able to get a functional customer support platform deployed in a few days (thank you Claude Code)
_1tem on Hacker News
hundreds of support requests a month
In the thread “The case for building operator interfaces before AI agents”
Helped: Building a custom operator interface to centralize context and restrict actions.
… I quickly realized I could build my own help center because I needed an interface for the operator who would approve/edit the AI-written responses and actions taken. So I built my own minimal version of Zendesk and was able to get a functional customer support platform deployed in a few days (thank you Claude Code). The key thing is, now the AI (and the operator) have the information in one place to actually make decisions on incoming support requests. …